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Production Support Engineer

Aegistech Inc.

This is a Part-time position in Chenango County, NY posted March 27, 2020.

Job Description Role Production Support Engineer Our client is a leading electronic trading platform for a variety of fixed income securities and derivatives in the US and European markets.

They are seeking a Production Support Engineer to augment the Production Support Group
– a team responsible for providing server and application support to the production and non-production trading environments.

The candidate will be expected to provide technical support to external Dealer and Client users of the GUI application and API connections track and resolve issues in the production and non-production trading environments provide technical support for internal operations and sales groups review and improve existing support processes, monitoring, and alerting.

The candidate will work closely with application developers, the release engineering team, infrastructure, and business analysts to identify and resolve issues, and promote change within the environment.

The organization has moved recently to work in Agile.

The candidate will be part of a global support team, providing support to our trading environment between the hours of 7 AM and 6 PM EST (hours are staggered and set in advance).

There will also be a requirement for the candidate to work outside of normal business hours, including rotating night and weekend on-call responsibility.

It is vital that the candidate possess strong problem-solving, time-management, and communication skills.

Position Responsibilities
– Act with a sense of urgency on identified issues in all environments, with priority given to problems in the production trading environments.

– Raise and track issues through the use of the Ivanti helpdesk ticketing system and answer internal and external inquiries related to the production trading environment.

– Liase with support and technical staff at DealerClient sites.

– Work closely with the Client Services and other teams to resolve technical issues in a timely manner.

– Participate in global support meetings as requested.

– Participate in night and weekend support and software releases.

Required Skills
– Experience supporting financial markets products
– Ability to create review systemsupport metrics to ensure excellence in service to our clients
– Strong working knowledge of Windows and Linux Operating systems
– Experience with TCPIP and Networking fundamentals
– Data analyticstrending of metrics
– Working knowledge of the ITRS monitoring Geneos solution
– Knowledge of Python or other scripting language
– 4-6 years of experience working in the Financial Services Industry Desired Skills
– Knowledge writing basic SQL queries
– Experience with external API connectivity protocols (FIX, MQ)
– Batch Scheduling Experience (Control-M, Autosys)
– Experience using ticketing systems (Ivanti ISM, ServiceNow, etc)
– Experience supporting a cloud environment (AWS)
– Experience in an Agile development structure -College Degree in Engineering, Computer Science or some other relevant discipline is preferredPandoLogic.

Keywords: Production Engineer, Location: New York, NY
– 10060